Are you on the hunt for a unique bookmaker that can match your betting fantasies while offering you juicy bonus packages to enhance your winning potential?
Yes, and you should definitely consider the Matchbook. Matchbook is arguably one of the most generous bookmakers in the New Zealand, with a heavy basket of bonus packages and promotions for both new and existing customers.
Owned by Triplebet Limited, Matchbook was launched in 2004, first in the USA before widening its scope to Europe.
It is a betting exchange offering deep liquidity and low commission, making it one of the most profitable exchanges out there (without a particular keenness on transparency).
The official Matchbook site presents a lot of online betting delicacies to make your betting experience a memorable one.
Some of these include different sports to choose from, a fluid interface, live streaming features, a mobile app for iOS and Android users, and a responsive customer care service.
Deposit and withdrawal are a breeze with the availability of several reputable and quick mediums.
Before we give you an exhaustive review of this bookmaker’s free bets, casino freebies, and ongoing promotions, due diligence demands we investigate its credibility first.
Bookmaker Reliability and Safety
Before buying into a bookmaker’s free bets packages, one foremost question every potential user is supposed to ask is the safety of the website and if it can be relied upon to perform as expected.
Matchbook’s operators are aware of this fact, and that is why they left no stone unturned to protect the integrity of the platform.
First, Matchbook is licensed to operate in the New Zealand by the New Zealand Gambling Commission, while it is licensed to provide betting services to non-New Zealand residents by the Alderney Gambling Control Commission.
Its legality assured, Matchbook also dedicated sufficient resources to ensure that its platform, the Matchbook website, is also safe to interact with.
The website uses SSL encryption technology to avoid unauthorized access, especially to each client’s account. As a result, users can securely access their accounts without fear of compromise on the website. By also deploying Multi-factor authentication (MFA), malicious parties cannot log in to your account.
For your finances, Matchbook partners with reputable financial firms around the world, such as Visa and Mastercard, to ensure that deposits and withdrawals are carried out securely and swiftly.
Still on credibility, Matchbook is not obsessed with profits at the expense of its customer’s mental health.
Specifically, this bookie is one of the most ardent proponents of responsible betting in the New Zealand. It is a famous crusader of the responsible gaming slogan:“be gamble aware”.
How to open and verify your account on Matchbook
Just like other sports betting platforms, you need to open an account with Matchbook before you can tap into its free bets and promotions.
Thankfully, the account registration process is straightforward. Here is how to do it;
First, head over to https://www.matchbook.com/ and click on the “Join Matchbook” button located at the top right corner of the screen.
You will be presented with three steps categorized as “Account,” “Address,” and “Join,” each having different fields under them to be field.
Starting with the “Account” tab, fill up the available fields with the correct information. These include your First Name, Last Name, Date of Birth, Username, and Email Address.
Then select your preferred currency from either Pounds, Dollars, or euros, and also input your Matchbook bonus code if you have any.
After that, click Next, and you will be taken to the Address tab to fill in the following tabs: Country of Residence, Address 1, Address 2, City, and postal code. After these, input your mobile number and click Next again.
You will be taken to the final tab which is the Join tab. Here, you are required to choose a security question and also provide an answer. Then click the required boxes and finish by clicking the Join Matchbook box.
Account verification is standard practice before you can enjoy certain services in different sports betting platforms – the same goes for Matchbook.
For verification, Matchbook requires both an address verification and a biometric photographic ID.
For the address verification, the acceptable documents are a utility bill, bank statement, and a government issuer letter or tax bill.
For photographic ID, the documents accepted are the National ID card, Driver’s license, or a Full passport.
Matchbook Sign Up Offer | Bonus Code 2023
Matchbook has a penchant for attracting new users. This penchant is regularly demonstrated in the rollout of attractive welcome bonuses for new customers.
Yes, as an incentive, Matchbook offers a £20 welcome offer (money back as a free bet) for anyone that decides to join the fold.
To partake in this £20 free bet offer, new users are required to follow the aforementioned registration steps, then input the Matchbook bonus code MB20 in its field.
After successful registration, new players must stake at least £20 on their first bet to qualify for this offer.
Note that the qualifying bet must be wagered on a game with minimum odds of 1.8.
Upon qualifying bet settlement, if your first bets loses, Matchbook will refund your stake up to £20 in free bets.
Aside from this Matchbook welcome offer where new customers’ losses will be refunded, there are other juicy packages for casino enthusiasts.
You will also be credited with 20 free spins usable in casino games.
Note that you will be given these freebies within 72 hours of the bet settling. In addition, staking on multiple bets such as Lucky 15, double or treble does not qualify to be eligible for this bonus offer.
Also, bettors must place this bet within 14 days of signup to not forfeit the offer.
In addition, the free bet must be wagered within 7 days of getting credited so as not to forfeit it too.
Deposits done via PaySafeCard, Skrill or Neteller will not be eligible for the offer.
Enhanced Bonus Matchbook Offers
The Matchbook exchange is loaded with a plethora of promotional offers. One common one is the Enhanced bonus. What does this entail?
An enhanced bonus in a sportsbook is a promotional offer where you get an increase giving you an advantage.
Two prominent forms of this enhanced bonus on Matchbook are the enhanced odds and the price rush. Though they are basically the same thing, price rush bonuses have a shorter duration.
With both, users get a special increase in odds of select events, usually way higher than what was expected on the site.
A likely scenario of this occurrence is, say, a football game involving Barcelona and Man Utd.
If the initial odds for Man Utd to win is 2.20, with the enhanced odds or price rush in play, the odds can increase to 4.00 for a specific time.
One other interesting form of enhanced bonus on Matchbook is the in-play goal boost. In this type of enhanced bonus, the odds for the next goal are significantly increased for a time frame.
Using the aforementioned instance, an in-play goal boost can dictate the odds for the next goal to be scored within the next two minutes of 8.00.
Some other forms of enhanced bonuses on Matchbook include price match, enhanced placed term, double odds/triple odds enhanced offers, enhanced odds accumulator, and even enhanced odds for new users.
What markets can new customers get offers and promotions on Matchbook?
We would sadly state that Matchbook’s bonuses are not evenly distributed across its sports markets. Football is the predominant sporting event Matchbook lavishes the bulk of its free bet stake offers on.
This is not unnatural as football is the most popular sport in the New Zealand, with most punters preferring to stake on football markets.
That said, Matchbook periodically offers bonus opportunities on other sports markets like American football, basketball, volleyball, soccer, ice hockey, golf, horse racing, greyhound racing, and snooker. You can also find events with odds boost bonuses under politics.
Apart from the popular leagues, you are also sure to see some less popular tournaments and competitions to choose from in each available sport.
Matchbook Casino Welcome Offer
If your specialty is casino games, this bookie has also got you covered. This sportsbook gives a casino welcome bonus of 100% up to £100 plus up to 25 casino free spins usable on Starburst.
To enjoy this offer, first sign up with Matchbook and then “buy-in”. Users can select any level from the three “buy-in” levels.
Opt-in for £20, and you will receive up to £20 totaling £40 plus 5 free spins on Starburst.
Buy in for £40 and you will receive up to £40 totaling £80 plus 10 free spins on Starburst.
Buy in for £100, and you will receive up to £100, totaling £200, plus 25 free spins on Starburst.
The free spins will be awarded after the bettor has wagered all the bonus amount. Note that these funds will expire 10 days after getting credited to your account.
Excluded games and Wagering Requirements
Some games do not qualify for this casino welcome offer and will not count if any wager is made on them. The excluded games on Matchbook’s casino include Dead or Alive, Simsalabim, Kings of Chicago, The Wish Master, Devil’s Delight, Blood Suckers, and Mega Fortune.
The rollover requirement for the buy-ins is thirty times. However, if you lose all your buy-in funds during the process, you will be given a chance to use your free funds.
The same wagering requirement applies to the bonus funds. Your bonus funds will be available for use for seven days–after which you may forfeit them.
Finally, the awarded free spins have to be wagered at least once before the withdrawal. Of course, other t&cs apply.
Matchbook Starburst Bonus
New customers on Matchbook can rightly salivate the Starburst bonus offer. Before we dive into it, let us subtly remind you that this promotional offer has a limit of one person per entry and cannot be used together with other casino offers.
This is how you participate.
Simply opt-in with £100, and you will be given £50 in freebies, totaling £150, usable on Starburst/Starburst Touch.
Note that £50 is the maximum amount that can be awarded in this offer. Also, you cannot stake more than £2 at once in one spin/hand.
To clarify, this £2 stake limit does not apply to the buy-in.
Other terms and conditions relating to Matchbook Starburst bonus
Expectedly, there are other terms and conditions that bettors should keep to as regards this promotional offer.
First, the buy-ins accompanying this offer can only be used in Starburst/Starburst Touch at the casino section and not on any other product offered at Matchbook.
Furthermore, the total rollover requirement for the freebie package is 30x. If you do not meet up with this rollover requirement within the stipulated interval, you will have to relinquish your buy-in funds.
However, you will be granted another chance to roll over using your bonus funds. Just like that of the buy-ins, the rollover requirement of the bonus funds is also thirty times.
If you can not meet the rollover requirement for the bonus funds, the remaining rollover requirement will be moved to your Matchbook account’s bonus balance.
This will be available for use for 30 days after being credited to the account.
Note that you cannot withdraw the winnings gotten from wagering the bonus funds until you have completed the wagering requirement.
MB Casino 50% Slots Reload Bonus
When we said this bookie was uncommonly generous, we were not mincing words. The 50% Slots Reload Bonus is another benevolent bonus offer casino users enjoy on Matchbook.
As the name suggests, users will be awarded 50% in addition to their buy-in amount. Here is how it works.
First, you must have an account with Matchbook, then Buy-in £50, and you will be credited with £25 bonus funds, totaling £75.
This buy-in and bonus funds are only usable in the Slots section.
The rollover requirement for the buy-in amount is 30 times and you will get the chance to roll over using your bonus funds if you fail to meet up with the 30-times requirement.
Note that you cannot withdraw the bonus funds and the winnings until you have met the rollover requirement.
After 30 days of getting credited to your account, the bonus funds will be withdrawn. In addition, both the accrued winnings will be withdrawn if you fail to meet the wagering requirement within these 30 days.
Matchbook deposit and withdrawal methods
The massiveness of a bookmaker’s bonus is not the only factor that determines their attractiveness.
You must also consider the ease of withdrawing winnings from the bonus and what channels are allowed for paying in qualifying deposit funds. This brings us to the allowed payment method and withdrawal channels.
When it comes to banking, Matchbook partnered with reputable financial institutions to ensure that deposits and withdrawals are both safe and fast.
This includes Visa, Mastercard debit and credit cards, Skrill, Neteller, and wire transfers.
For deposits, you can use any of Visa, Mastercard debit and credit cards, Neteller, or Skrill, while wire transfer is another option added to the aforementioned for withdrawal.
If you desire to tap into Matchbook’s welcome bonuses, then deposits should exclusively be made via Visa and MasterCard debit cards — not Neteller nor Skrill.
Also, note that you can only withdraw back to the deposit channel used.
For example, if you want to withdraw £50 via bank transfer, you must have made at least one deposit using that bank channel.
If you want to make a withdrawal through a medium that you have not been using before, simply make a small withdrawal through that medium to “activate” it for withdrawal.
Furthermore, any channel that you use must bear the same name as that of your Matchbook account, and your account must be verified before withdrawals will be authorized.
Furthermore, the minimum deposit limit £10. The same applies for minimum withdrawal.
How well can Matchbook pay your bonus and winnings?
It is not uncommon to find bookie parade humongous bonus offers and ultimately run into issues paying customers winnings.
A bookmaker’s capacity to pay your winnings largely depends on its liquidity. Liquidity is the money in a market that is available for matching.
This matching means that someone places a bet in support of the result while another person places one against the result.
This means that at least two bettors will be involved; one for and the other against.
Matchbook’s liquidity is fairly average. We will not say it is the highest we have seen in the market. But it is good enough.
For example, at the time of this review, the liquidity in an ongoing champions league match was just a little above £3,500.
This is a bit below the liquidity of some other big betting exchanges that can get liquidity of more than £100,000 in the same event category.
That said, we noticed that in Matchbook, you would get relatively high liquidity in very popular events, while the less popular ones struggle for enticing liquidity.
Matchbook’s liquidity is almost unquestionable in the biggest football fixtures. That said, it is advisable to navigate through popular events since it’s where the highest liquidity is domiciled.
Can you access free bet bonuses on Matchbook’s app?
Matchbook understands the need for easy access. That is why it offers mobile apps for both iOS and Android users to maximize its range of betting products, from bonuses to live streaming.
The mobile app for Android users is divided into two: one for New Zealand users while the other one is for others.
For New Zealand users, simply go to the Google Play Store and download it there. For others, you can navigate to the Matchbook website’s mobile app section to download and install the app.
On the other hand, iPhone users can simply go to the App Store to download the app. However, for regulatory reasons, your location service must be turned on as the Matchbook app is not available in every region.
Like the web version, interaction with the app interface on either the iOS or Android variant is fluid. It also has the same functionality and works superbly. Simply tap on the app icon, and you are good to go.
Matchbook site bonus access experience
We didn’t have to sweat too hard locating bonus offers on Matchbook’s website and maximizing them. First, there was a dedicated official promotions tab.
Upon accessing the Matchbook website, you will be greeted with a minimalist grey and black color theme that is aesthetically pleasing to the eyes. The account menu neatly packs the most important site features.
Its design is sleek, and functional and provides easy navigation around the interface. There are a plethora of drop-down menus on each page via which you can easily find the item that you are looking for.
However, you can still utilize the search bar also found on every page to quickly search for a particular item.
Thankfully, you do not have to wait an eternity to go to another page as loading time is quick as far as your internet connection is reliable.
Apart from the expected betting parameters on the website, Matchbook also features other menus on its website that aid your betting experience.
For example, there is the Insights tab at the topside of the interface, where you can access industry news and betting tips.
Alongside it is the Brokerage tab, where customers can make high stakes with ease and the necessary support.
At the right-hand side of the interface, you will find the headphone icon depicting Podcast. Here, different sports are discussed by hosts giving their expert analysis.
Down the interface are menus for more information as regards using Matchbook.
Matchbook customer support
Did you encounter any issues while making use of Matchbook’s bonuses? There is no need to be worried or agitated as Matchbook has a dedicated customer support section for solving cases encountered by users.
To contact Matchbook customer support, you can use any of these options; Live Chat, Phone, Twitter, or Email.
The Live Chat is available from Monday to Sunday, 9 am to 1 am GMT. Response in this channel is swift too.
You can still request a callback via the live chat if you are not satisfied and want to speak directly to an agent and you will get a prompt callback.
Alternatively, you can use Twitter or Email options to send your message. However, replies via these channels are not as fast as the Live Chat or Phone options.
If you are the type that loves to solve your issues by yourself, you can head over to the FAQ page and look up the list of questions and their answers to get possible troubleshooting tips for your issue.
How to lodge bonus-related complaints at Matchbook?
Of course, there is the possibility that things could go wrong when using Matchbook’s bonus packages. There is also the possibility that the customer service doesn’t satisfy you.
In that situation, you would have to lodge complaints regarding the issue at reputed arbitration bodies, who will pursue an amicable resolution between you and Matchbook. The good news is that the process is simplified at Matchook.
Before using the complaint channel, we advise you to table your issue with the customer care representative via email or live chat options. A representative will log your complaint and leverage proper possible solutions.
If a solution is not reached or you are still not satisfied, your query will be escalated to the Customer Service Manager and you will be kept updated with every process. This personnel represents the final stage for internal complaints.
If a solution is still not reached, you can further escalate the issue to an Alternate Dispute Resolution Entity. For customers resident in New Zealand this Entity is the Independent Betting Adjudication Service, while others that are non-residents in New Zealand can contact The Alderney Gambling Control Commission.
Matchbook will be provided with details of whatever resolution is reached via any of the aforementioned adjudication services and will comply with it.
Matchbook FAQ
Does Matchbook have sports welcome bonus?
Currently, two types of bonus for new customers. To access the money back offer, new customers must use the Matchbook bonus code when registering.
Here you get £20 free bet if your first bet loses. You must stake at least £20 to receive the bonus.
Furthermore, the second welcome on this betting exchange offer gives you a 0% commission on all sports for the first 90 days if you sign up using the promo code COMMFREE90 (to activate the bonus).
Does Matchbook have Casino Welcome Bonus?
Yes, but each new user must enter bonus code MB20 to access it. Here, you get up to 50 free spins for use on Starburst. Matchbook is one of the very few New Zealand bookies that have dual welcome packages for both its sportbook and casino new customers.
What is the minimum deposit amount at Matchbook?
Despite the varying options for deposits and withdrawals, you can’t successfully carry out a transaction if you go below the minimum threshold. This minimum threshold is £10. This applies across all payment channels allowed on Matchbook.
How do I use bet credits on Matchbook?
These bets can only be used per the bonus offer’s terms and conditions. For example, the free bets accompanying the sports welcome offer can be used on any other market except Multiple bets such as Double, Treble, Lucky 15, etc.
In addition, it will not be returned together with the winnings of your stake. As a result, you can not withdraw it – only its winnings.
Can free bets be cashed out?
Noi. They can’t be cashed out like other regular real-money bets. This is how it works on Matchbook.
Using the Cash out option on your free bet automatically forfeits the bonus accompanying that offer. In other words, using the Cash Out feature on your bet credit stakes automatically invalidates the bonus offer.
Do Matchbook bonuses expire?
Yes, Matchbook bonuses do expire. Normally, the validity period for each bonus is written in the guidelines for each bonus.
So do well to read through the guideline to know the validity of each bonus. Alternatively, if the bonus is to run indefinitely, it will also be stipulated in the guidelines.
How do I withdraw money from Matchbook?
The process for withdrawing money from Matchbook is very simple. First, ensure that your account is verified, then head over to the “My Account” section and press the “Withdraw” button. Choose your preferred withdrawal option and enter the amount, then press “Submit Withdrawal.”
Is Matchbook safe and legit?
Yes, Matchbook is safe and legit. The company is licensed to provide gambling services to non-New Zealand residents by the Alderney Gambling Control Commission.
It is also licensed by the New Zealand Gambling Commission to provide gambling services to New Zealand residents. Furthermore, the website uses SSL technology to protect against unauthorized access, giving you safety while you use it.
How can I contact Matchbook customer support?
Matchbook has different channels via which you can contact customer care if you have any issues.
You can use either live chat, phone, or email to contact them. To do this, simply head over to the “Contact Us” menu located at the bottom of the screen and select your preferred channel.
What is the 0% COMMISSION offer?
As a standard, betting exchanges charge a commission for every accepted bet that you place. However, instead of the standard, Matchbook offers new users a 0% commission for their first 90 days of betting if they opt in for it. Simply sign up using the Matchbook promo code COMMFREE90 and enjoy no commission on your bets for the first 90 days.
Does Matchbook have a bonus code?
Yes, Matchbook has bonus codes that you must use while signing up for specific bonuses. These bonus codes are usually written in the advert for the bonuses.
For example, the promo code for the sports welcome offer is MB20. Ensure that you do not fail to utilize a specific bonus code for any bonus that you want to partake in.
